Shipping policy

Shipping policy

This policy is uniquely designed to let every customer be well aware of our shipping policies and the procedures we follow.

By placing any order on our store we (The Solar Step) take it as acceptance from your (customer) side that you agree to our policy.

Note:

Local Pick up's are welcome at given address:

CNR ATLAS RD

BONAERO PARK SHOPPING CENTRE ,

SHOP F11, KEMPTON PARK ,JHB

Shipping Cost :

Shipping Cost vary on products because of different order weight.

Delivery :

We deliver Nationwide via courier guy, if address is in an outlying area , delivery might take a day or 2 longer.

Handling And Delivery Time:

Handling Time: 1-2 Working days ( Mon - Fri )

Delivery Time: 2-3 Working days ( Mon - Fri )

Order Cut off Time : 24H Online (GMT+02:00) South Africa Standard Time (Johannesburg)

Note : We offer delivery for your orders via The Courier Guy , and you are also welcome to do a self collection in our shop at the address provided above.

Cancellations:

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Contact Us:

Phone : 011 568 2972  /  078 035 7690 

Email : info@solarstep.co.za

CNR ATLAS RD

BONAERO PARK SHOPPING CENTRE ,

SHOP F11, KEMPTON PARK ,JHB

Opening Hours :

Mon - Thu 9am - 17:00pm

Fri - 9am - 16:00pm

Sat - 9am - 12:00pm

Sun - CLOSED

Public Holiday : 9am - 12:00pm