WARNING

Please note that SOLAR STEP will not be held responsible for any damages or loss on any of the products you (customer) ordered when using a courier service. We always do our very best to get all ordered items safely to our clients.

Note that we (SOLAR STEP) won't be held responsible for any theft of ANY items  between pick-up and delivering of goods. 

Note that in case of a fire or any situation similar (outside of human control) ,or cause of a fire in/outside a house after installation ,we (SOLAR STEP) won't be held responsible for any kind of loss/damage for whatever reason as stated in our POLICIES that if you order, you agree with our terms, and can't blame us (SOLAR STEP) in the end.

NOTE IN THE CASE OF ANY GEL BATTERIES WE WILL NOT RECEIVE ANY RETURNS IF IT'S BEEN USED !!

NOTE : GEL BATTERIES ONLY HAVE UP TO 30-90 DAY REPLACEMENT WARRANTY DEPENDING ON THE BRAND.

Please note that all items are couriered at OWN RISK especially TUBULAR BATTERIES & SOLAR PANELS (as courier guy does not cover damages on any glass items). Any damages that occur outside of our control , we won't be held responsible for.

Warranties:
All inverters and batteries must be installed by a qualified electrical wireman or Master electrician with a valid registration with the Department of Labour. A valid electrical certificate of compliance (COC) must be issued once installed, specific to the installation of the backup or solar system. The installation must be compliant with SANS 10142 and ALL its parts. Any warranty claim submitted without installation photos, a valid COC and proof of a qualified wireman/master electrician installing the unit, can be rejected and will render the warranty claim null at void.

The warranty does not cover damage resulting from:
• Power surge
• Under-voltage
• Over-voltage
• Lightning
• Corrosion
• Sea spray
• Condensation
• Water damage
• Dust or any solid particles
• Sand
• Insects
• Excessive heat exposure
Weather damage
• Negligence by the installer or homeowner
• Incorrect installation
• Inadequate protection device rating
• Tampering (broken seal)
• Dirty filters
* Exceeding the maximum power rating, current or voltage for the input solar circuit, DC battery input, AC input and AC output.
• Visible Damage
Issued