Liability Disclaimer

Please be aware that SOLAR STEP is not responsible for any damages or losses to products ordered through a courier service. We make every effort to ensure that all items reach our clients safely.

Additionally, SOLAR STEP will not be liable for any theft that occurs between the pick-up and delivery of goods.

In the event of a fire or any unforeseen circumstances beyond our control, we will not be held responsible for any loss or damage related to such incidents, including those occurring after installation. By placing an order, you agree to our policies and acknowledge that SOLAR STEP cannot be held accountable in these situations.

NOTE SOLAR PANELS ARE COURIERED AT OWN RISK (as courier guy does not cover damages on any glass items). Any damages that occur outside of our control , we won't be held responsible for.

NOTE IN THE CASE OF ANY GEL BATTERIES WE WILL NOT RECEIVE ANY RETURNS IF IT'S BEEN USED !!

Warranties:
All inverters and batteries must be installed by a qualified electrical wireman or Master electrician with a valid registration with the Department of Labour. A valid electrical certificate of compliance (COC) must be issued once installed, specific to the installation of the backup or solar system. The installation must be compliant with SANS 10142 and ALL its parts. Any warranty claim submitted without installation photos, a valid COC and proof of a qualified wireman/master electrician installing the unit, can be rejected and will render the warranty claim null at void.

The warranty does not cover damage resulting from:
• Power surge
• Under-voltage
• Over-voltage
• Lightning
• Corrosion
• Sea spray
• Condensation
• Water damage
• Dust or any solid particles
• Sand
• Insects
• Excessive heat exposure
• Weather damage
• Negligence by the installer or homeowner
• Incorrect installation
• Inadequate protection device rating
• Tampering (broken seal)
• Dirty filters
* Exceeding the maximum power rating, current or voltage for the input solar circuit, DC battery input, AC input and AC output.
• Visible Damage Issued